Refund policy

RETURN & REFUND POLICY FOUND4U (PTY) LTD RETURNS & REFUNDS POLICY

  1. Purpose

This policy outlines the terms and conditions governing returns, refunds, and warranties for purchases made from Found4U. It is designed to ensure a fair, transparent, and consistent experience for all customers, in full compliance with the Consumer Protection Act 68 of 2008 ("CPA").

  1. Return Period

Customers have 6 (six) months from the date of purchase to report a defective, unsafe, or incorrectly supplied product, in accordance with Section 56 of the CPA.

Please note that returns are not available on international orders at this time.

  1. No Change-of-Mind Returns

Found4U does not accept returns on goods that have been correctly supplied — meaning products that match your order, are undamaged, and are fit for their intended purpose.

Please ensure you are satisfied with your selection before completing your purchase. All sales of correctly supplied goods are final.

  1. Defective, Damaged, or Incorrect Items (Section 56 — CPA)

4.1 Should incorrect goods be received, notification must be made within 30 days of purchase. 4.2 Should your item display any signs of defect or be unfit for its intended purpose, you are required to notify us within 6 months of the purchase date. 4.3 The customer may choose between a full repair, replacement, or refund. 4.4 Original shipping costs will be refunded on approved defective/incorrect claims. 4.5 Return courier costs will be covered by Found4U for defective or incorrect items. 4.6 Proof of purchase is required. 4.7 Found4U will request photographic evidence prior to authorising the return.

  1. Cooling-Off Period — Direct Marketing (Section 16 — CPA)

If you purchased a product as a result of direct marketing (e.g. email, SMS, or social media ad), you have the right to cancel the purchase within 5 business days of receiving the goods, without penalty and without giving a reason. Found4U will arrange collection and issue a full refund within 15 business days.

  1. Sale and Promotional Items

6.1 Sale or promotional items may only be returned if defective, damaged, or incorrectly supplied. 6.2 If defective, damaged, or incorrect, the customer is eligible for a repair, replacement, or refund in accordance with Section 56 of the CPA. 6.3 All standard return conditions apply.

  1. Return Procedure

7.1 To initiate a return, contact us within the applicable period:

Email: found4uza@outlook.com Website: found4u.co.za Subject line: "Return Request — [Your Order Number]"

7.2 Our team will respond within 2 business days with return instructions and, where applicable, arrange collection. 7.3 Once the returned item has been received and inspected, the approved repair, replacement, or refund will be processed. 7.4 Refunds are processed within 10 business days from the date the returned item is received and approved.

Return Address: Found4U Returns [INSERT RETURN ADDRESS] South Africa

  1. Items Not Eligible for Return
  • Correctly supplied goods (change of mind)
  • Products that have been used, damaged, or tampered with after delivery
  • Products with broken seals (e.g. earbuds, personal care devices)
  • Custom or personalised orders
  • Software, digital downloads, or activated licence keys
  • Items missing original packaging or proof of purchase
  • International orders
  1. Warranty

All Found4U products are covered by a 6-month limited warranty against manufacturing defects, in addition to your statutory rights under the CPA. Warranty claims are handled in accordance with Section 56 above.

  1. Additional Terms

10.1 A valid proof of purchase is required for all returns. 10.2 Unauthorised alterations or damage caused after delivery will invalidate return eligibility. 10.3 During major promotional events (including but not limited to Black Friday), return processing may commence once the promotional period concludes. 10.4 Found4U covers return shipping costs only for defective or incorrectly supplied products. 10.5 Found4U reserves the right to refuse any return that does not comply with this policy.

  1. Dispute Resolution

If you are not satisfied with our resolution, you may escalate your complaint to:

  • National Consumer Commission (NCC): www.thencc.org.za | 0860 266 786
  • Consumer Goods and Services Ombud (CGSO): www.cgso.org.za | 0860 000 272

This policy was last updated: August 2026 Found4U — found4u.co.za